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Terms of Service

Effective Date: 14 May 2025

Welcome to Whiz, a platform operated by West Palm Test Prep LLC ("Company", "we", "us", or "our"). These Terms of Service ("Terms") govern your access to and use of our website at https://www.whiz.study (the “Site”) and all related services, including our free and paid exam preparation tools (collectively, the “Services”).

By using the Site or Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

Definitions

“Services” refers to all features and functionalities offered through the Whiz website, including but not limited to practice exams, AI tutoring, performance analytics, and any other educational resources provided.

“User” refers to any individual who accesses or uses the Services, whether registered or not, including students, parents, or guardians.

1. Eligibility

To use Whiz, you must be at least 13 years old. By registering, you represent and warrant that:

  • You are 13 years of age or older,
  • The information you provide is accurate and complete,
  • If you are under 18, you have permission from a parent or legal guardian.

We do not knowingly collect personal information from children under 13. If you believe we have done so in error, please contact us immediately at the contact email below.

Parents or legal guardians of minors may request access to or deletion of their child’s account and associated data by contacting us.

2. Account Registration

To access certain features, you must create an account and provide accurate information including your name, age, email, phone number, school, and parent/guardian contact details (if applicable). You are responsible for maintaining the confidentiality of your account credentials and all activity under your account.

Accounts are intended for use by a single student. Parents may access the account only for oversight purposes but may not use the Services on behalf of the student.

You agree not to share your login credentials or allow unauthorized individuals to access your account. Any violation may result in suspension or termination without refund.

If you sign up using a third-party platform (such as Google or Apple), you authorize us to collect account information shared by that provider in accordance with their terms and your privacy settings.

3. Services Overview

We offer:

  • Free access to SAT and PSAT practice exams.
  • A paid subscription service called Whiz Pro, which includes:
    • Access to an integrated AI tutor for SAT exams.
    • AI-graded AP practice exams.

Some features may be offered in beta and may change or be removed without notice. We do not guarantee their availability, accuracy, or functionality. Beta features may be experimental and are provided “as is” without warranties of any kind.

Please note that SAT®, DSAT™, AP®, and PSAT® are registered trademarks of the College Board. These terms are used solely to describe educational content and exam formats that are intended to help users prepare for exams in a similar style and rigor. Whiz and West Palm Test Prep LLC are not affiliated with, endorsed by, or associated with the College Board in any way, and we make no claim to official content or representation. All practice exams are original works created independently for educational purposes.

4. Subscription and Payment

Whiz Pro is available through monthly, 3-month, or annual plans. All payments are processed via Stripe.

Refund Policy: Subscriptions are non-refundable, except where required by applicable consumer protection law. If you cancel, you will retain access until the end of the current billing cycle. No partial refunds will be issued. In cases of complete platform unavailability exceeding 7 consecutive days, users may contact us to request a prorated refund, which may be granted at our sole discretion or as required by law.

Auto-Renewal: By subscribing, you authorize us to charge your selected payment method on a recurring basis until you cancel. You can cancel anytime from your account dashboard.

Pricing Updates: We reserve the right to change pricing for Whiz Pro subscriptions at any time. If pricing changes apply to your subscription, you will be notified at least 14 days in advance and have the option to cancel before the new rate takes effect.

5. Acceptable Use

You agree to use Whiz only for lawful purposes and in accordance with these Terms. You may not:

  • Share your account with others or allow unauthorized access.
  • Attempt to access or tamper with other accounts or systems.
  • Use bots, scrapers, or automated tools to interact with the platform.
  • Upload or submit content that is false, plagiarized, harmful, or infringes copyright.

We reserve the right to suspend or terminate any account engaged in abuse, cheating, or misuse—with no obligation to refund subscription fees.

6. AI Tutor and Content Limitations

Our AI-powered tools use third-party APIs (including but not limited to OpenAI, Google, and Anthropic) to provide tutoring, grading, and feedback.

Important: AI-generated explanations, scores, and guidance are for informational purposes only. They do not constitute professional advice, tutoring guarantees, or test performance predictions. Always consult with a qualified educator before making educational decisions. You acknowledge that outputs may be inaccurate or misleading and agree not to rely solely on AI content for educational decisions or exam preparation.

7. Data Collection and Privacy

We collect the following data:

  • Registration details (e.g., name, email, school, parent contacts)
  • Test answers, performance data, and activity usage
  • Cookies and tracking data (e.g., referral source, visit duration)

We do not collect IP addresses, geolocation data, browser fingerprints, or device metadata.

We use the following third-party services:

  • Stripe (payment processing)
  • Google Analytics and PostHog (analytics and product improvement)
  • Vercel (hosting infrastructure)
  • AI model APIs (for tutoring and grading functionality)

By using our Services, you agree to their respective terms and privacy policies.

8. User Content and Ownership

Any answers or content submitted by you remain your intellectual property. However, by using the platform, you grant us a non-exclusive, royalty-free license to store, analyze, and use anonymized or aggregated data to improve our services.

Upon account deletion, we will delete or anonymize your submitted content, except where retention is required for legal or operational reasons.

Any feedback, ideas, or suggestions submitted to us regarding the Services may be used by us without compensation or obligation, and you grant us a non-exclusive, perpetual license to use such feedback for any purpose.

9. Intellectual Property

All content, including questions, AI-generated responses, explanations, graphics, and code, is the property of West Palm Test Prep LLC or its licensors. You may not reproduce or distribute this content without permission.

10. DMCA Policy

If you believe content on Whiz infringes your copyright, please contact us with a formal takedown notice under the Digital Millennium Copyright Act (DMCA). We will respond to all valid notices in accordance with applicable law.

11. Termination

We may suspend or terminate your account at any time for violation of these Terms, misuse of the platform, or other conduct we deem harmful. We reserve the right to do so with or without notice.

If you believe your account was suspended or terminated in error, you may contact us at [Insert Contact Email] to request a review.

In the event of suspension or termination, your data may be retained in accordance with our Privacy Policy unless otherwise required by law.

12. Disclaimers

Whiz is provided "as is" and "as available." We make no guarantees regarding:

  • Score improvements
  • AI response accuracy
  • Service availability

You use the platform at your own risk.

13. Limitation of Liability

To the maximum extent permitted by law, West Palm Test Prep LLC is not liable for any indirect, incidental, special, or consequential damages, including loss of data, profit, or educational opportunity.

14. Indemnification

You agree to indemnify, defend, and hold harmless West Palm Test Prep LLC, its affiliates, officers, directors, employees, contractors, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt and expenses (including but not limited to attorney’s fees) arising from your use of the Services, your violation of these Terms, or your violation of any third-party rights.

15. Accessibility

We are committed to ensuring digital accessibility for all users. If you experience difficulty using the platform due to a disability or require accommodations, please contact us at [Insert Contact Email].

16. Force Majeure

We are not liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, pandemics, labor shortages, power outages, or internet service disruptions.

17. Governing Language

These Terms are provided in English. In the event of any discrepancy between translated versions and this English version, the English version shall prevail.

18. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict of laws. You agree to resolve any disputes in the state or federal courts located in Florida.

19. Severability

If any provision of these Terms is found to be invalid or unenforceable under applicable law, the remaining provisions will remain in full force and effect.

20. Changes to These Terms

We may revise these Terms at any time. If we make material changes, we will notify you by email or through the platform. Continued use of the Services after such notice constitutes acceptance. Where required by law, we will obtain your explicit consent.

21. Informal Dispute Resolution

Before initiating legal action, you agree to first contact us to attempt an informal resolution. If no resolution is reached within 30 days, either party may pursue formal dispute resolution in accordance with Section 18.

22. Contact Us

West Palm Test Prep LLC
Email: info@westpalmtestprep.com
Website: https://www.whiz.study