This Privacy Policy describes how West Palm Test Prep LLC (“we,” “us,” or “our”) collects, uses, and shares personal information when you use our website https://www.whiz.study (“Whiz” or the “Site”) and related services (the “Services”). By using Whiz, you agree to the practices described in this policy.
Definitions
- Services: All features offered through Whiz including practice exams, AI tutoring, performance analytics, and educational resources.
- User: Any individual accessing the Services (students, parents, guardians, registered or not).
1. Information We Collect
- Name (display name)
- Email address
We collect account details through our authentication provider, Clerk.
- Test responses
- Scores and performance history
- Interaction logs with platform features (excluding AI chat logs)
- Strictly-necessary authentication and session cookies (to keep you signed in)
We do not use or store IP addresses for tracking or profiling purposes. We also do not collect geolocation data or browser/device fingerprints.
2. How We Use Your Information
- Create and manage user accounts
- Deliver practice tests and AI tutoring services
- Analyze performance and provide feedback
- Improve and personalize the Services
- Manage billing and subscriptions (via Stripe)
- Communicate with you regarding your account or updates
3. Sharing of Information
We do not sell or rent your personal information. We share data only with the following service providers as necessary to operate the Services:
- Stripe: payment processing (via our billing provider)
- Clerk: authentication and account management
- Supabase: database hosting and file storage
- Vercel: application hosting
- OpenRouter: AI gateway that routes requests to underlying model providers (e.g. OpenAI, Anthropic, Google) for tutoring and grading
We are not responsible for the independent actions of these third-party providers outside our control.
4. Children’s Privacy
The Services are intended for users aged 13 and older. We do not intentionally collect personal information from users under 13, and we will promptly delete any such information if discovered. Parents or legal guardians of a registered user under 18 may request access to, correction of, or deletion of that user’s account by emailing info@westpalmtestprep.com from, or referencing, the account’s registered email, so we can verify the request. Registration requires confirmation that the user is at least 13.
5. Data Retention
We retain user data as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request account deletion at any time. We may retain aggregate or anonymized data indefinitely for research and service improvement.
6. Your Rights
- Access the personal data we hold about you
- Correct or update your information
- Request deletion of your data
- Restrict or object to data usage
- Receive a copy of your data (portability)
- Withdraw consent at any time
- Opt out of marketing communications
To exercise any of these rights, contact us at the email listed below with the subject line “Privacy Request.” We will respond within the timeframe required by applicable law (typically within 30 days). To protect your account, we may take reasonable steps to verify your identity before acting on a request.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your data. However, no system can be 100% secure. You are responsible for maintaining the confidentiality of your account credentials.
8. International Users and Data Transfers
The Services are accessible globally. If you access them from outside the United States, your data may be transferred to, processed in, and stored in the United States, where data protection laws may differ from those in your jurisdiction. We will take appropriate safeguards, such as Standard Contractual Clauses or equivalent measures, to protect your data consistent with this Privacy Policy and applicable laws.
9. Legal Basis for Processing (GDPR)
For users in the EU, UK, and other regulated jurisdictions, our legal bases for processing personal data include:
- Your consent (which you may withdraw at any time)
- Performance of a contract (delivering the Services)
- Compliance with a legal obligation
- Our legitimate interests (improving the Services, fraud prevention)
10. Compliance with Global Privacy Laws
We are committed to compliance with the GDPR (EU/EEA/UK), PIPEDA (Canada), and CCPA/CPRA (California). We do not sell personal information.
California Notice: California residents may request information about the collection and use of their personal information. We do not sell personal data. Because we do not sell or share personal information as defined by the CCPA/CPRA, no “Do Not Sell or Share My Personal Information” link is required. California residents may also use an authorized agent to submit requests.
European Notice: You may exercise your GDPR rights by contacting us directly. If you are dissatisfied, you may lodge a complaint with your local supervisory authority.
11. Cookies and Tracking Technologies
We use only essential cookies to enhance functionality and keep you signed in. You can manage cookies through your browser settings.
- Strictly necessary cookies (site function)
- Functionality cookies (preferences)
12. AI-Generated Services
We use third-party AI models accessed through OpenRouter (which routes to providers such as OpenAI, Anthropic, and Google) to deliver tutoring, grading, and performance feedback. Data is processed for educational purposes only. We minimize personal data sent to third-party AI providers and do not intentionally transmit personally identifiable information. Users are encouraged not to include sensitive personal details in free-form answers.
13. Third-Party Links
The Services may contain links to third-party websites. We are not responsible for the content or privacy practices of those third parties. We encourage you to review the privacy policies of any linked third-party services.
14. Data Breach Notification
If a data breach affecting your personal information occurs, we will notify you and relevant authorities as required by applicable law.
15. Automated Processing
Some user data may be processed using automated systems to generate test scores or tutoring suggestions. These systems are designed for learning support and do not make legally binding decisions.
16. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or via a notice on the Site. Continued use of Whiz after such changes constitutes your acceptance.
17. Contact Us
West Palm Test Prep LLC
Email: info@westpalmtestprep.com
Website: https://www.whiz.study