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Privacy Policy

Effective Date: 14 May 2025

This Privacy Policy describes how West Palm Test Prep LLC ("we," "us," or "our") collects, uses, and shares personal information when you use our website https://www.whiz.study ("Whiz" or the "Site") and related services (the "Services"). By using Whiz, you agree to the practices described in this policy.

Definitions

“Services” refers to all features and functionalities offered through the Whiz website, including but not limited to practice exams, AI tutoring, performance analytics, and any other educational resources provided.

“User” refers to any individual who accesses or uses the Services, whether registered or not, including students, parents, or guardians.

1. Information We Collect

We collect the following types of information when you use the Site:

a. Account and Registration Data:

  • Full name
  • Age
  • Email address
  • Phone number
  • School name
  • Parent or guardian name, email, and phone number (if applicable)

b. Usage and Performance Data:

  • Test responses
  • Scores and performance history
  • Interaction logs with platform features (excluding AI chat logs)

c. Tracking and Analytics Data:

  • Cookie identifiers
  • Page views and session duration
  • Referring sites and usage behavior

We do not use or store IP addresses for tracking or profiling purposes. However, IP addresses may be collected automatically by our hosting or analytics providers as part of basic site operation and security.

We do not collect or store:

  • Geolocation data
  • Browser or device fingerprints

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To create and manage user accounts
  • To deliver practice tests and AI tutoring services
  • To analyze performance and provide feedback
  • To improve and personalize our Services
  • To manage billing and subscriptions (via Stripe)
  • To communicate with users regarding their accounts or updates

3. Sharing of Information

We do not sell or rent your personal information. We only share your data with:

  • Stripe for payment processing
  • Google Analytics and PostHog for platform analytics
  • Vercel for hosting
  • AI APIs (e.g., OpenAI, Anthropic, Google) to enable tutoring and grading features

These providers process data on our behalf and are subject to their own privacy and data handling practices. While we make reasonable efforts to vet providers, we are not responsible for their independent actions or breaches outside our control.

4. Children’s Privacy

Whiz is intended for users age 13 and older. We do not knowingly collect data from children under 13. If we learn that we have collected such data without parental consent, we will delete it promptly.

Parents or legal guardians may request access to, correction of, or deletion of their child’s personal information by contacting us.

Users must confirm they are at least 13 years old during registration. Parental contact information is required for minors.

5. Data Retention

We retain user data for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. You may request account deletion at any time. We may retain aggregate or anonymized data indefinitely for research and service improvement.

6. Your Rights

Depending on your location, you may have the following rights:

  • Access the personal data we hold about you
  • Correct or update your information
  • Request deletion of your data
  • Restrict or object to how we use your data
  • Receive a copy of your data (data portability)
  • Withdraw your consent at any time, if processing is based on consent
  • Opt out of marketing communications

To exercise any of these rights, contact us at the email listed below with the subject line "Privacy Request." We will respond within the timeframe required by applicable law (typically within 30 days).

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your data. However, no system can be 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

8. International Users and Data Transfers

Whiz is accessible globally. If you are located outside the United States, please be aware that your information may be transferred to, processed, and stored in the United States, where data protection laws may differ from those in your jurisdiction.

We will take appropriate safeguards to protect your data consistent with this Privacy Policy and applicable laws.

9. Legal Basis for Processing (GDPR)

For users in the European Union, United Kingdom, or other jurisdictions with data protection laws, our legal basis for processing your information includes:

  • Your consent (which you may withdraw at any time)
  • Performance of a contract with you (e.g., to provide Services)
  • Compliance with legal obligations
  • Our legitimate interests (e.g., improving Services, preventing fraud)

10. Compliance with Global Privacy Laws

We are committed to complying with global privacy regulations, including:

  • GDPR (EU/EEA and UK)
  • PIPEDA (Canada)
  • CCPA/CPRA (California, USA), where applicable

We do not sell personal information. If required by your local law, you may contact us to exercise your rights under the applicable regulation.

Notice to California Residents: If you are a California resident, you have the right to request information about our collection and use of your personal information, including any disclosure to third parties. We do not sell your personal information.

Notice to European Users: You may exercise your GDPR rights by contacting us directly. If you are unsatisfied with our response, you have the right to lodge a complaint with your local supervisory authority.

11. Cookies and Tracking Technologies

We use cookies to enhance functionality, improve user experience, and perform analytics. Users in certain jurisdictions, such as the EU/UK, will be presented with a cookie consent banner that allows them to accept or reject non-essential cookies. You may also manage your cookie preferences through your browser settings.

Cookie types we may use:

  • Strictly necessary cookies (site function)
  • Performance cookies (analytics)
  • Functionality cookies (preferences)

12. AI-Generated Services

We use AI models (e.g., OpenAI, Anthropic, Google) to deliver tutoring, grading, and performance feedback. Your data may be processed by these services strictly for educational purposes. We minimize personal data sent to third-party AI providers and do not intentionally transmit personally identifiable information. Users are encouraged not to include sensitive personal details in free-form answers.

13. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites. We encourage you to review the privacy policies of any linked third-party services.

14. Data Breach Notification

If a data breach affecting your personal information occurs, we will notify you and relevant authorities as required by applicable law.

15. Automated Processing

Some user data may be processed using automated systems to generate test scores or tutoring suggestions. These systems are designed for learning support and do not make legally binding decisions.

16. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or via a notice on the Site. Continued use of Whiz after such changes constitutes your acceptance.

17. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact us at:

West Palm Test Prep LLC
Email: info@westpalmtestprep.com
Website: https://www.whiz.study